1. Introduction
At Switch Osteopathy we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our osteopathy services.
We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our practitioners are members of the ICO in accordance to UK law for keeping online records.
2. Information We Collect
We may collect and process the following types of personal data:
a. Personal Information
- Full name
- Date of birth
- Phone number
- Email address
b. Health Information (Special Category Data)
- Medical history
- Symptoms and conditions
- Treatment notes
This is stored digitally under a password protection.
c. Administrative Information
- Appointment records
- Payment details (processed securely via third-party providers)
3. How We Use Your Information
We use your data to:
- Provide safe and effective osteopathic treatment
- Maintain accurate health records
- Communicate with you regarding appointments and care
- Process payments
- Comply with legal and professional obligations
4. Legal Basis for Processing
We process your information under the following lawful bases:
- Consent – for collecting and using your health information
- Contractual obligation – to provide treatment services
- Legal obligation – to comply with legal and governing body regulations
- Legitimate interests – for managing clinic operations
5. Data Sharing
We will not sell your data. We only share your information when necessary, including:
- With your GP or other healthcare professionals (ONLY with your consent)
- With regulatory or legal authorities if required by law
- With secure service providers (e.g., appointment systems, IT services)
6. Data Storage and Security
Your data is stored securely using appropriate technical and organisational measures. This includes:
- Password-protected systems
- Secure physical storage (if applicable)
- Encrypted digital systems where possible
We retain your records in line with professional guidelines (typically 8 years after your last treatment, or longer for minors).
7. Your Rights
You have the following rights under data protection law:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where legally permitted)
- Restrict processing
- Object to certain uses of your data
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
8. Cookies and Website Use (if applicable)
If you have a website:
- We may use cookies to improve user experience
- You can manage cookie preferences via your browser
9. Contact Information
If you have questions or concerns about this policy or your data:
Switch Osteopathy
17 St Simon’s Avenue, London, SW15 6DU
gaby@switchosteopathy.co.uk
02046193118
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website or at our clinic.